When will my order ship?
- If in stock orders are shipped within 48 hours
- Custom orders are typically manufactured and shipped within 4 weeks once payment has been received.
How long does shipment usually take?
- 5-7 days
How much does freight cost?
- Some surcharges may apply on large items into regional or country areas. Please phone if you are unsure.
I don’t live in Australia, do you ship to my country?
- We can ship anywhere in the world but that can be expensive. We recommend you email us so we can provide you a quote. Often it is cheaper to send in bulk, so get five mates together order five boards and split the cost.
How long do custom ordered boards take to be manufactured?
- 4 weeks
All Australian DHD Surfboards sales are sent via ‘Direct Freight’ with a shipping time of 7 working days.
International and US sales are shipped via ‘UPS’ with an estimated shipping time of 7 working days.
Apparel and Accessories are shipped via ‘Australia Post’ with a shipping time of 3-4 working days.
The delivery times provided are estimates only. DHDSURF.COM will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address.
DHDSURF.COM will not be held responsible for incorrectly entered delivery addresses.
If you purchase any of our accessories or stock surfboards ordered through our online system will be shipped within 24 hours or the next business day in the case of weekend orders.
Any custom orders will be shipped within 2-4 weeks depending on factory production times. If you having a timing concern with your custom order, please contact us before ordering.
Feel free to contact us for a more specific delivery date concerning your individual custom order or any other questions you may have.
Great care is taken by the team at DHD to package your surfboard and other items, to make sure that they arrive without sustaining any damage in transit. If your surfboard arrives damaged however, document the damages and notify us within 6 hours of receiving your package and we will work out the best solution for you.
We have been sending boards around the globe for years and it is very rare that boards are damaged in transit.
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