DHD RETURNS POLICY
Place your order with confidence and no risk!
At DHD Surf we are committed to making sure you are not only satisfied, but stoked with your online experience. If you are unhappy with the merchandise you received from us, simply follow the returns process below, in the specified timeframe and we will happily exchange or refund your item. We will also ship your exchange at no extra charge!
- Returned Surfboards must be returned unridden, in original condition (ie: no grip, wax, etc), within one month from date of purchase.
- There are no returns for custom surfboard orders unless the product is faulty.
- All other items must be returned unused, in their original packaging, within one month from date of purchase.
- Refunds or exchanges are not valid on any sale or discounted items.
Returns Process (Excluding Surfboards)
If you wish to return your product please complete the returns process below:
1. Complete the Exchange and Returns section at the bottom of your invoice & enclose this with your merchandise. Make sure you complete all fields for prompt turnaround.
2. Pack the product/s you wish to return in a secure carton or reuse the original packaging. Please ensure all products are in their original packaging and enclosed in a secure satchel, as we cannot accept damaged products.
3. Address your package to:
If in Australia
3/49 Taree Street
QLD 4220 Australia
4. Visit your local Post Office and send your package. We recommend that you post with insured and registered post for peace of mind, as DHD Surf is not liable for lost return parcels.
5. Once DHD Surf receives your parcel we will inspect and process your return or exchange. To ensure your peace of mind, you will be emailed confirming the status of your exchange or return within 24 hours of receiving your parcel.
6. As previously stated we will ship your exchanged item at no extra charge.